Managing Beverage Operations

This course focuses on the elements of a beverage operation. Discussions of leadership and supervision focus on management and leadership practices specific to a beverage operation, including emotional intelligence and the importance of relationships, communication, recruitment and training, and, motivation and performance reviews. It provides a real-world approach to beverage controls, purchasing through serving, technology, design, handling guest complaints, sales and marketing of both food and beverage products, and boosting sales through technology and unique service.